ToolsOwned Shop Return Policy

At ToolsOwned Shop, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, our Return Policy outlines the steps for returning items and obtaining a refund or exchange.

1. Return Eligibility

• You may return items within 30 days of the delivery date.
• To qualify for a return, items must be:
  • Unused and in their original condition
  • In the original packaging with all tags and labels intact

2. Non-Returnable Items

• Certain items cannot be returned, including:
  • Customized or personalized products
  • Digital downloads or gift cards
  • Items marked as final sale

3. Initiating a Return

• To start a return, please contact our customer support team via email or live chat.
• Provide your order number, item details, and reason for the return.
• We will send you instructions on how to return the item.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item.

5. Refunds and Exchanges

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 5-10 business days.
• For exchanges, we will process your new order once the returned item is received.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery.
• We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

• For any questions or concerns regarding our Return Policy, please reach out to our customer support team. We are here to assist you!

Thank you for choosing ToolsOwned Shop! We appreciate your business and are committed to ensuring your satisfaction.